A: Hopes Unlimited™ is a brand dedicated to crafting handmade products through fair trade practices. We partner with Fair Trade organizations to ensure ethical production, supporting artisans and their families while promoting sustainability and kindness.

A: Yes, each product is carefully crafted by skilled artisans, preserving traditional techniques and adding a unique touch to every item.

A: As a member of the Fair Trade Federation (FTF), we are committed to ethical business practices. This includes ensuring our artisan partners receive fair wages, work reasonable hours in safe conditions, and benefit from gender equity. Your purchase directly contributes to the development and growth of these artisans and their families.

A: We have a 7-day return policy. You must request a return within 7 days of receiving your order.

A: To be eligible for a return, the item must be unopened, unused, in its original packaging, and free of any price tags or custom stickers.

A: To initiate a return, log into your customer account on our website, go to your "Orders," click "Request Return," select the item(s) and reason, add optional notes, and submit the request. We will review it and email you with the status.

A: Please inspect your order as soon as it arrives. If an item is defective, damaged, or missing, contact us immediately (within 7 days of delivery) so we can resolve the issue. Refunds for verified damaged or missing items will be processed to your original payment method.

A: Yes, we cannot accept returns for perishable goods (like food, flowers), custom products (special orders, personalized items), or personal care goods (like beauty products).

A: We do not offer direct exchanges. However, you can return an eligible item within the 7-day window and place a new order for the item you prefer.

A: After we receive and inspect your return, we'll notify you if the refund is approved. If approved, the refund will be issued to your original payment method. Please be aware that it can take some time for your bank or credit card company to process and post the refund. If you haven't received your refund more than 15 business days after approval, please contact us at support@hopesunlimited.org.

A: You can reach our customer support team via email at support@hopesunlimited.org or by phone at +1 (585)-226-1628. For business inquiries, please use the same email address.

A: Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM EST.