Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your shipment to request a return. Damaged or missing items must be reported within 7 days of delivery. In case of damage or missing items, the refund will be processed to the same payment method after verification.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- Unopened & unused
- In its original packaging
- Free of any price tags or custom stickers
We do not offer exchanges, but you may return the item within the 7-day window if it meets the above conditions.
How to Initiate a Return
To request a return, follow these steps:
- Log in to your customer account on our store. (The login option is available in the website header.)
- Go to your Orders section.
- Click the "Request Return" button.
- Select the item(s) you want to return.
- Choose the reason for return from the dropdown menu.
- (Optional) Add any relevant details in the Note field.
- Click "Request Return" to submit your request.
Once submitted, your return request will be reviewed, and we will email you once it is processed.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or missing, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
-
Personal care goods (e.g., beauty products)
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the amount will be refunded to your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@hopesunlimited.org.